Returns and Refunds Policy
RETURN POLICY
At Arnacci, we strive to ensure that you are fully satisfied with your purchase. If for any reason you are not happy with your product, we offer returns and refunds under the following terms and conditions.
1. Return Eligibility
We accept returns only if the following conditions are met:
- The product has not been used or worn, except for trying it on to check fit.
- The product is in its original condition, with all tags and packaging intact.
- The return request is made within 15 days of the purchase date.
Unfortunately, we cannot accept returns for products that have been worn beyond the initial fitting or show signs of use, damage, or alteration.
2. How to Request a Return or Refund
To initiate a return or refund, please email us at support@shoparnacci.com with the following information:
- Your full name
- Your email address
- Your phone number
- Your complete mailing address
- Your order number
- A detailed description of why you would like to return the product and whether you are requesting an exchange or a refund
- Photos of the product, if applicable, to demonstrate its condition
If you are requesting an exchange, please include details on the product you would like in exchange (such as size or color).
Please send to:
Arnacci c/o Vishal Enterprises
206 Pegasus Ave
Northvale, NJ 07647
Once we receive your request, our customer service team will review it and respond with instructions on how to proceed with the return.
3. Return Shipping
The customer is responsible for return shipping costs, except in cases where the product is defective or an incorrect item was shipped. We recommend using a trackable shipping method, as we are not responsible for return packages lost in transit.
4. Refund Processing
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If your refund is approved, a credit will be applied to your original method of payment within 7-10 business days.
Please note that shipping fees are non-refundable, and only the product cost will be refunded unless the return is due to a mistake on our part (e.g., incorrect or defective item).
5. Exchanges
If you request an exchange, we will process the new item once we have received and inspected the returned product. You will receive an email confirmation when your exchange has been processed and shipped.
6. Changes
It is our policy to post any changes we make to our return policy on this page. If we make material changes, we will notify you by through a notice on the home page of shoparnacci.com. The date the return policy was last revised is identified at the top of the page. You are responsible for periodically visiting our Website and this return policy to check for any changes.
Questions?
For any questions or concerns regarding returns and refunds, please contact us at support@shoparnacci.com. We are happy to assist you.
Let customers speak for us
from 14 reviewsThese are very soft and silky but stay on. I really love them. I hope they make them in more colors.
I absolutely love these socks! They are pretty with the lace trim and make my feet and shoes look nicer. They’re also very comfortable and because of the design stay in place like so many others don’t. Plus, they’re very soft and pretty. I highly recommend them.
These no show socks are my favorite! Hands down the best! I love how they feel on my feet - super silky and comfortable but they don’t slide. They fit perfectly around my feet. The lacy trim is a beautiful touch and you don’t mind wearing them after taking your shoes off. They feel and look fantastic!
These are amazing!!! Finally no-show socks that ACTUALLY work!!! I seriously cannot recommend these enough!!! I’ve wasted dependable no shows for years and have never been able to find one that doesn't constantly slip, rib or slip off. These are WAY better!!
They stay in place ALL day, even in my flats and heels, and they actually protect my feet where shoes usually rub and dig in. The material is sooo soft, stretchy, breathable, and comfortable — literally feels like lingerie for your feet!!!
I’m also obsessed with the subtle lace edge because it gives the prettiest little peek instead of looking like a bulky sock. and the material has a pretty, thin shimmer that's super stretchy. The are super soft too!!
I wore them to work all day and didn’t have to adjust them ONCE!!! No slipping, no rubbing, no pain!!!
ladies - buy these!!! You will immediately notice the difference!!
This product is exceptional. The soft material forms a smooth barrier protecting the feet from any irritation from the shoe. The material goes beyond protection and actually feels like you are getting a slight massage. The two colors are perfect for any shoe. Would highly recommend!
I love these! They are so warm, so soft and incredibly comfortable. Buy some now! You can wear heels all year long now;)
Very kind and very easy to work with.
Absolutely perfect for my wife! She can confidently wear flats and heels again, Also she loves the lace details and how soft they are. They are true to size and very sturdy.
Solution found! The true test for these “socks” (what IS the better word for these? Footies? A better name probably exists) Of course they are silky feeling and have a pretty scalloped edge. I put them right to the test in my Store No 9 clogs with a mid-wedge. They are great shoes but unless I’ve worn with tights they’ve been challenging to keep comfortably on my feet. Arbella seems to have remedied that—hooray! Wore them the other day while I was dashing from work to errands and they stayed on my toes and my heels and most importantly, blister-free. I know they’ll work equally well with my less demanding shoes. Definitely recommend.
OMG. Comfort and style all in one. like
Wearing nothing on my feet, but no blisters at the end of the night. Thank you Arabella genious for creating this!
I can finally wear heels again. Arabella footwear is not like rest. They are smooth & silky but don’t slip or bunch. Wear heels again without the rub, the blisters or sweaty feet. Can you tell I love this brand? Truly got my style back into being able to wear heels again in total comfort.
I love, love these. They are so comfortable, stay in place and can be washed over and over again. I just ordered more for my bridesmaids gift bags.
These are fantastic. I always am walking around NYC for work and these help with discomfort so much!
Love these footies! The feel is great, stay on perfect and wash up nice!